Refund Policy

Refund Policy

 

15-Day Money-Back Guarantee & Refund Policy


At BtimeShop.com, we want to ensure that you are 100% happy with your purchase.

 

If you have technical or sales queries, do not hesitate to contact us.

If you have attempted to resolve issues with Support staff, and still feel the product(s) you purchased does/do not best fit your requirements, we want to make things right.

For extensions and themes purchased from our Marketplace, we offer a full refund within 30 days of your date of purchase. 

If you’re requesting a refund, we’d be grateful if you would let us know why. We truly want to know how we can improve, so please include details about the reason for your refund request when you contact us. 

BtimeShop.com and our payment processor submit the refund immediately and make every attempt to process the refund as quickly as possible.

Your financial institution can take up to 20 days for the refund to reflect in your bank account/card. More details can be found via Stripe.com at Customer refund processing time. 

The refund process depends the product purchased from BtimeShop.com: The Product has to be in new conditions and in original package! So if you ordered it by mistake, DON’T unpack and DON’T use it! 

Please note that products using the Billing API for SaaS Products are subject to the respective third-party’s refund policy.